CRISIS & REFERRAL SPECIALIST
Company: Elevance Health
Location: Saint Louis
Posted on: October 4, 2024
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Job Description:
Crisis & Referral SpecialistLocation: This is a remote position.
Ideal candidates will live within 50 miles of an Elevance Health
PulsePoint office location.A proud member of the Elevance Health
family of companies, Carelon Behavioral Health, formerly Beacon
Health Options, offers superior clinical mental health and
substance use disorder management, a comprehensive employee
assistance program, work/life support, specialty programs for
autism and depression, and insightful analytics to improve the
delivery of care.We are looking for candidates to work on the New
Hampshire Rapid Response Access Point Crisis Line with experience
in mental health, substance use disorders, crisis assessment and
referrals.The Crisis & Referral Specialist will be responsible for
screening, assessing, training, and providing telephonic
intervention/de-escalation for helpline callers using established
protocols to determine an immediate course of action.We operate 24
hours a day, 7 days a week, 365 days out of the year. This is a
24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd
shifts to include weekends. Training is Monday-Friday 10a-6p
EST.How you will make an impact:New Hampshire Rapid Response Access
Point Crisis Line takes inbound calls, texts and chats who may be
in crisis.Performs safety screenings and assessments to discern
presence and acuity of risk to the safety of the individual or
others.Uses information provided by the caller and obtained during
the screenings and assessments to accurately understand the
individual's needs and develop a plan of action in collaboration
with the individual.Completes appropriate, timely, and accurate
documentation of interactions in accordance with established
criteria.Provides linkage follow-up as directed to assure
individual accessed services.Coordinates with other agencies,
organizations and individuals to insure optimal use of resources,
services and natural support systems.Ensures compliance with all
HIPAA, OSHA, and other federal, state, and local
regulations.Minimum Requirements:Requires a HS diploma or the
equivalent and a minimum of 1 year of experience in behavioral
health or a minimum of 6 months of direct crisis experience to
include screenings and assessments to determine appropriate
interventions; or any combination of education and experience which
would provide an equivalent background.Preferred Skills,
Capabilities and Experience:BS/BA degree in a mental health or
other human services field and two years of experience working
directly with individuals in need of behavioral health services
strongly preferred.Call center experience preferred.Please be
advised that Elevance Health only accepts resumes for compensation
from agencies that have a signed agreement with Elevance Health.
Any unsolicited resumes, including those submitted to hiring
managers, are deemed to be the property of Elevance Health.Who We
AreElevance Health is a health company dedicated to improving lives
and communities - and making healthcare simpler. We are a Fortune
25 company with a longstanding history in the healthcare industry,
looking for leaders at all levels of the organization who are
passionate about making an impact on our members and the
communities we serve.How We WorkAt Elevance Health, we are creating
a culture that is designed to advance our strategy but will also
lead to personal and professional growth for our associates. Our
values and behaviors are the root of our culture. They are how we
achieve our strategy, power our business outcomes and drive our
shared success - for our consumers, our associates, our communities
and our business.We offer a range of market-competitive total
rewards that include merit increases, paid holidays, Paid Time Off,
and incentive bonus programs (unless covered by a collective
bargaining agreement), medical, dental, vision, short and long term
disability benefits, 401(k) +match, stock purchase plan, life
insurance, wellness programs and financial education resources, to
name a few.Elevance Health operates in a Hybrid Workforce Strategy.
Unless specified as primarily virtual by the hiring manager,
associates are required to work at an Elevance Health location at
least once per week, and potentially several times per week.
Specific requirements and expectations for time onsite will be
discussed as part of the hiring process. Candidates must reside
within 50 miles or 1-hour commute each way of a relevant Elevance
Health location.The health of our associates and communities is a
top priority for Elevance Health. We require all new candidates in
certain patient/member-facing roles to become vaccinated against
COVID-19. If you are not vaccinated, your offer will be rescinded
unless you provide an acceptable explanation. Elevance Health will
also follow all relevant federal, state and local laws.Elevance
Health is an Equal Employment Opportunity employer and all
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, creed,
disability, ethnicity, genetic information, gender (including
gender identity and gender expression), marital status, national
origin, race, religion, sex, sexual orientation, veteran status or
any other status or condition protected by applicable federal,
state, or local laws. Applicants who require accommodation to
participate in the job application process may contact
elevancehealthjobssupport@elevancehealth.com for assistance.
Keywords: Elevance Health, Chesterfield , CRISIS & REFERRAL SPECIALIST, Other , Saint Louis, Missouri
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