Customer Service - Representative
Company: Waterway Carwash
Location: Chesterfield
Posted on: March 8, 2025
Job Description:
Overview:
Waterway is now hiring Customer Service - Representatives at $17
per hour for our Kirkwood location! As a Customer Service -
Representative you provide outstanding service to our customers,
ensuring that all their needs during a visit are identified and
met. In turn, you get to be part of an outstanding work
environment. We offer great job flexibility, a clear path to
promotion, as well as perks and bonuses. Be part of a work culture
that values you.
The Customer Service - Representative offers and sells car wash
services, memberships, and items in the store to meet customer
needs and maximize satisfaction. Knowing our services and being
able to make recommendations is a basic part of the job. The
Customer Service - Associate will assist customers during their
visit at the tunnel entrance/pay terminal, gas pumps, or in the
store. Based on customer demand, the Customer Service Associate may
rotate responsibilities, working inside or outside. If you are
comfortable talking to customers, able to build relationships, and
have a positive attitude - you would enjoy this job!
Compensation: Guaranteed $17 per hour for the first 3 months.
Average is $18 per hour (base + sales bonuses).
Location: Waterway Carwash - Kirkwood location - 10850 Manchester
Rd. Kirkwood MO, 63122
Why Waterway? Perks and Discounts
- Flexible scheduling - Daytime, Evening, and Weekend shifts
available.
- Tuition Assistance Program - up to $4,000 a year!
- Free Car Washes and Gas Discounts.
- Referral Bonus program.
- Recognized as a Top Workplace multiple years running.
- Advancement, Promotion, & Cross-Training Opportunities.
Qualifications: Experience
- 6 months work experience in customer service, retail, or sales
strongly preferred Additional Requirements
- Current and valid drivers' license;
- Professional demeanor, behavior, and appearance in accordance
with company policy;
- Ability to perform all essential functions safely without
endangering oneself or others;
- Ability to comply with local/State health code requirements for
soda fountain and food service/sales; and
- Meet local/State minimum age requirements for sale of tobacco
and alcohol sales (where applicable).
- Ability to complete all required trainings/certifications
required to perform any of the required functions.
Responsibilities:
- Provide excellent and timely customer service to create a
pleasant experience for customers. Pro-actively greet customers
entering the convenience store, pay terminal area, or fuel pumps
and be responsive to their needs.
- Effectively present and sell car wash services, memberships,
and additional purchase options to customers to achieve sales and
revenue goals for the location.
- Car Washes - identify customer needs and present complimentary
solutions.
- Clean Car Club memberships - identify customer wash frequency
and needs, effectively present options and the benefits and value
of membership.
- Additional purchase options - enthusiastically offer additional
purchase options of retail merchandise or services in the
convenience store.
- Maintain a safe, clean and organized environment to ensure a
positive visit for every customer including but not limited to:
- Outside areas: gas pump islands, payment terminal, and entrance
to tunnel; and,
- Inside areas: counters, merchandize display areas, restrooms,
and customer waiting areas.
- Keep convenience store merchandise stocked and organized,
displays clean and well presented. Take inventory of merchandise
levels as directed by store management.
- Maintain point-of-sale transaction, sales, and cash drawer
integrity by following procedures accurately. Effectively use all
transaction technology including tablets, payment terminals, and
other point-of-sale technology.
- Follow Waterway policies, procedures, guidance, and
instructions, including and especially those related to safety.
Other Functions
- Perform various administrative tasks, for example making bank
deposits, picking up or delivering supplies from other stores or
retailers.
- Perform various transactional functions to meet customer demand
and store staffing needs.
- Various other functions as identified and directed by
management. Physical Requirements: Work Environment/Physical
Demands
- Environmental - may work primarily outdoors year-round, and be
exposed to wide temperature variations, sunshine, wet weather
(rain, snow), humidity, wet surfaces, gasoline and exhaust fumes,
machinery and moving parts, and brief exposure to car wash tunnel
noise.
- Physical - periods of extended standing, bending, lift and
carry up to 50 pounds, drive vehicles, reach above and below
shoulder level. Complete tasks at a fast pace, sustain consistent
physical effort, sustain continuous and prolonged standing and
movement. Work under pressure in a fast-paced environment and
maintain a calm and professional disposition in all
circumstances.
- Vision and Hearing - Far and near visual acuity, peripheral
vision and depth perception. Hear, understand, and distinguish
speech from other sounds (e.g., alarms, horns, vehicles, and
equipment).
- Language - must be able to fluently speak and understand
English when communicating with other team members, managers, and
customers for business related purposes.
- Cognitive - perform arithmetic calculations and operate data
entry devices.
- Attendance - maintain regular, predictable, and punctual
attendance. Work as assigned schedule which may be irregular and
include weekends, extended hours, overtime, and holidays. EEO
Statement: If an accommodation is needed to participate in the
application and interview process, you may request one by
contacting our Recruiting Department (). Waterway is an equal
opportunity employer and does not discriminate against an applicant
for employment on the basis of race, color, religion, national
origin, ancestry, gender identity, pregnancy, age, disability,
sexual orientation, military status, citizenship or immigration
status, or legally-protected status.
Keywords: Waterway Carwash, Chesterfield , Customer Service - Representative, Hospitality & Tourism , Chesterfield, Missouri
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