SUPERVISOR, EMERGENCY PATIENT ACCESS - CAPITAL REGION MEDICAL CENTER - JEFF CITY

Company: University of Missouri Health Care
Location: Jefferson City
Posted on: April 26, 2025

Job Description:

Shift: 3 p.m. - 11 p.m., rotating days based on coverage needs. Requires on-call and rotating weekend/holiday coverage.

All candidates should make sure to read the following job description and information carefully before applying.
Department: Capital Region Medical Center - Jefferson City, MO
Compensation:

- Base Pay Range: $25.32 - $39.99 per hour, based on experience.

- Shift Differentials:

o Additional $1.71 per hour for evening shift.

o Additional $2.00 per hour for weekend shift.

o Additional $3.00 per hour for on-call pay.

ABOUT THE JOB

MU Health Care is looking for a dedicated leader to oversee staffing and operations across multiple critical departments, including Emergency Rooms and Hospital Admissions. The ideal candidate will be an adaptable problem-solver who thrives in a fast-paced, 24/7 environment and is committed to ensuring smooth patient throughput and a positive patient experience. With a focus on collaboration, training, and continuous improvement, you will empower your team to perform at their best while aligning with the organization's goals. We seek someone with a passion for leadership, patient care, and operational excellence who is ready to step up and drive success in a key role.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

- Health, vision and dental insurance coverage starting day one

- Generous paid leave and paid time off, including nine holidays

- Multiple retirement options, including 100% matching up to 8% and full vesting in three years

- Tuition assistance for employees (75%) and immediate family members (50%)

- Discounts on cell phone plans, rental cars, gyms, hotels and more

- See a comprehensive list of benefits here.

DETAILED JOB DESCRIPTION

Oversee the staff work and assignments for emergency rooms and subsequent hospital admissions to MU Health System.

Responsible for staffing multiple physical locations, outside of normal business hours, and within main hospital campuses. This includes departments 24/7 in nature such as Emergency Rooms and Hospital Admissions.

Develop training plans and trains with employees to ensure employees have the necessary expertise to function effectively.

Responsible for assisting, escalating, and root-causing issues that arise or

impact the Patient Access departments, Hospital Admissions, or Emergency Rooms. This could include patient throughput, patient experience, as well as stakeholder and clinical customer departments.

Prioritize and reassign workload based on business goals and distribute tasks to team members as necessary to align with department key performance indicators.

Collaborate with other revenue cycle departments to ensure optimal revenue cycle performance including reduction in accounts receivable, improved collections, and patient financial experience.

Stay informed and current on revenue cycle regulatory guidelines, regulations, or rules. This includes but is not limited to Medicare Conditions of Participation, federal and state regulations and laws, etc.

Responsible for leading, training, and remaining patient surge ready to align with the organization's incident command and emergency preparedness plan.

Responsible for Employee Performance Management (goals, delegating, feedback, performance reviews). Provide ongoing guidance to employees in the form of ongoing coaching and counseling.

Collaborate and work with clinical department leaders to achieve expected outcomes or initiatives.

Assist management in interviewing, selecting, and training staff

Review staff work in progress for adherence to appropriate methods and

procedures and completion of work in a timely manner.

Instruct and advise staff on changes in policies, procedures, and work standards.

Monitor staff workload and productivity in order to meet the department's workload and productivity standards.

Assist management in monitoring department operations and objectives to ensure quality services are being provided.

Develop, coordinate, and maintain daily staffing schedules to ensure the

appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and

practices, ensuring accuracy of records and timely submittal/approval for

payroll purposes.

May complete unit/department specific duties and expectations as outlined in department documents.

REQUIRED QUALIFICATIONS

Bachelor's degree in business, social science, or a related area, or an

equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Two (2) years of experience in healthcare, revenue cycle, patient admissions, supervision, or related expertise.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring

department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position, and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

#INDALLIED #zrallied

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

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